Customer Care
Customer Care
Welcome to 990store Customer Care. Whether you need help before placing an order or assistance after your purchase, our team is ready to support you.
📞 Phone Support
Customer Care Hotline
Our Customer Care team can assist you with:
- Product enquiries
- Order assistance
- Delivery updates
- Return enquiries
- Warranty support
- General customer support
💬 WhatsApp Support
Need a quick response? Our WhatsApp Customer Care team is ready to help.
WhatsApp: +965 9096 8687
Get assistance with:
- Product recommendations
- Stock availability
- Order status
- Delivery updates
- Warranty assistance
- Return requests
- General enquiries
📧 Email Support
For customer service, after-sales support, warranty assistance, or general enquiries, email us at:
We aim to respond to all emails within one business day.
🕒 Business Hours
Our Customer Care team is available 7 days a week.
Daily: 12:00 PM – 10:00 PM
🚚 Delivery Information
We deliver across all areas of Kuwait.
Most confirmed orders are delivered within 2 to 12 hours, depending on:
- Product availability
- Delivery location
- Order confirmation time
Our team will keep you informed about your delivery through WhatsApp or phone.
❓ Frequently Asked Questions
Are your products original?
Yes. We sell only 100% original products sourced from trusted distributors and suppliers.
How fast is delivery?
Most confirmed orders are delivered within 2 to 12 hours across Kuwait. Delivery time may vary depending on product availability and location.
Do you offer free home delivery?
Yes. We offer free home delivery on eligible orders of KD 9 or more. Any applicable delivery charges will be shown before checkout.
Can I track my order?
Yes. Our team will keep you updated through WhatsApp or phone until your order is delivered.
Do your products include warranty?
Products include the applicable manufacturer or supplier warranty mentioned on the respective product page. Our Customer Care team can guide you if warranty assistance is required.
Why are your prices so competitive?
Our prices are market-driven and updated regularly to reflect the latest wholesale market conditions in Kuwait. This enables us to offer highly competitive prices while ensuring genuine products.
Do you sell used or refurbished products?
Unless clearly stated otherwise on the product page, products sold by 990store are brand-new and 100% original.
🔄 Returns & Warranty
Returns
If you find a lower eligible price within 14 days of your purchase and the product remains sealed, unopened, unused, and in its original condition, you may return it for a full refund in accordance with our Return Policy.
Returns are subject to verification and the applicable terms and conditions.
Warranty
Products include the applicable manufacturer or supplier warranty stated on the respective product page. Contact our Customer Care team if you need guidance regarding warranty service.
🏆 The 990store Promise
Every purchase is backed by our commitment to value, authenticity, convenience, and service.
- Competitive Prices — Great value supported by market-driven pricing.
- 100% Original Products — Genuine products sourced from trusted suppliers.
- Fast & Convenient Delivery — Quick delivery across Kuwait.
- Safe Buying Experience — Secure, transparent, and reliable shopping.
- Price Confidence — Shop with our Best Price Guarantee, subject to the applicable terms.
Need Assistance?
Our Customer Care team is ready to help every day from 12:00 PM to 10:00 PM.
Thank You for Choosing 990store
We are committed to providing competitive prices, 100% original products, fast delivery, and reliable customer support across Kuwait.
🏢 Company Information
Registered Company
Nine Hundred and Ninety Wholesale and Retail Trade Co.
Commercial Registration No.: 482170
الشركة المسجلة
شركة تسعمائة وتسعين تجارة الجملة والتجزئة
رقم السجل التجاري: 482170
Registered Address
Kuwait, Farwaniya, Block 1, Street 123, Parcel 5101, Al Fadhala Complex, Floor 3, Unit 5
PACI Number: 17776374
العنوان المسجل
الفروانية، قطعة 1، شارع 123، قسيمة 5101،
مجمع الفضالة، الدور 3، وحدة 5، الكويت
الرقم الآلي للوحدة: 17776374
